Weather Delays
Severe weather conditions may cause us to hold orders containing wine. If this is the case we will contact you, explaining the delay, and giving you the option of filling out a weather waiver in order to avoid shipping delays.
Order Processing
Please allow 1-2 business days for your order to be processed before leaving our facility. In most cases orders are processed the same or next business day, but under extenuating cirumstances may take up to 2 business days. If you have special shipping requirements please let us know and we will be happy to do anything in our power to oblige.
Age Disclaimer
Please note that all orders must be placed by persons over the age of 21 years, and that verification of age will be required upon receipt of your wine. No wine will be delivered to visibly intoxicated persons and any person unable to provide age verification will forfeit their right to receive the shipment until identification is produced. In such circumstances the order may either be held in storage at a local depot of the shipping company until appropriate identification is produced, or shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.
Privacy and Security
We collect customer information solely for the purpose of improving your shopping experience. We understand the need to keep your information secure, and will never sell either your name or personal information to anyone, ever. Any information you share with us goes no further.
Protecting your order information is a priority. We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to avoid the possibility of decoding that information by anyone other than us. Both Netscape Navigator and Microsoft Internet Explorer web browsers support SSL.
Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you will be unable to connect to the server so you won't have to worry about mistakenly placing an order through an unsecured connection. If you can't access the secure server for any reason, please place your order by phone by calling 1-800-884-4441 during our customer service hours, M-F 8 A.M. to 5 P.M. Pacific Standard Time.
Payment Options
We accept the following valid credit cards: Visa, MasterCard, American Express
We are unable to accept personal checks or ship COD.
Returns and Exchanges
If for any reason you are unsatisfied with your order please contact us at 800-884-4441 or by email at info@kingestate.com.
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